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The Power of Intuition
– Gary Klein

Through a three-tiered process called the “Exceleration Program,” Klein provides readers with the tools they need to build the intuitive skills that will help them make tough choices, spot potential problems, manage uncertainty and size up situations quickly in the workplace. 

Gary Klein is a research psychologist famous for pioneering in the field of naturalistic decision making. By studying experts such as firefighters in their natural environment, he discovered that laboratory models of decision making could not describe it under uncertainty. His recognition primed decision (RPD) model has influenced changes in the ways the Marines and Army train their officers to make decisions.

Klein received his B.A. in Psychology from City College of New York (1964) and his Ph.D. in Experimental Psychology from the University of Pittsburgh (1969). He listed his main influences as Hubert Dreyfus, Adriaan de Groot, and Karl Duncker in an October 2013 interview with Bob Morris. 

Since 2009, Klein has been a Senior Scientist at MacroCognition LLC.

He founded his own R&D company, Klein Associates, to study a range of topics that are now described as the Naturalistic Decision Making framework.

During this time, Dr. Klein developed a Recognition-Primed Decision (RPD) model in 1985 to describe how people actually make decisions in natural settings. This research was subsequently incorporated in Army doctrine for command and control. He presented a PreMortem method of risk assessment in 1998. In 2007 he developed a naturalistic model of sensemaking, the Data/Frame model. In 2009 he presented a Management by Discovery account of how people plan when faced with ill-defined goals. He described a multi-path model of insight in 2011. He has led teams that developed several methods of cognitive task analysis for uncovering the tacit knowledge that goes into decision making and for studying cognition in complex settings, including the Critical Decision Method and the Knowledge Audit. He was one of the leaders of a team that redesigned the White House Situation Room. [www.wikipedia.com]

“Biking is about rhythm and flow. It’s the wind in you face and the challenge of hammering up along hill. It’s the reward at the top and the thrill of a high-speed descent. Biking lets you come alive in both body and spirit. After awhile the bike disappears beneath you and you feel as if you’re suspended in midair. ”

At times in our careers, we’ve all been aware of a “gut feeling” guiding our decisions. Too often, we dismiss these feelings as “hunches” and therefore untrustworthy. But renowned researcher Gary Klein reveals that, in fact, 90 percent of the critical decisions we make is based on our intuition. In his new book, THE POWER OF INTUITION, Klein shows that intuition, far from being an innate “sixth sense,” is a learnable–and essential–skill.

Based on interviews with senior executives who make important judgments swiftly, as well as firefighters, emergency medical staff, soldiers, and others who often face decisions with immediate life-and-death implications, Klein demonstrates that the expertise to recognize patterns and other cues that enable us–intuitively–to make the right decisions–is a natural extension of experience.

Through a three-tiered process called the “Exceleration Program,” Klein provides readers with the tools they need to build the intuitive skills that will help them make tough choices, spot potential problems, manage uncertainty, and size up situations quickly. Klein also shows how to communicate such decisions more effectively, coach others in the art of intuition, and recognize and defend against an overdependence on information technology.

The first book to demystify the role of intuition in decision making, THE POWER OF INTUITION is essential reading for those who wish to develop their intuition skills, wherever they are in the organizational hierarchy. [www.amazon.com]


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